Algoz Group Services and General Procedures

Algoz Group is dedicated to providing exceptional concierge services, close protection services, travel services, luxury services, and transport. This document outlines the services we offer and the general procedures we follow to ensure the highest standards of service. All our agents will follow strict company guidelines, which include no use of alcohol prior to or during the services or any kind of drugs, except if medically prescribed. The agents will be physically able and fit to accomplish their designated missions. They will follow dress codes according to the circumstances, etiquette, and act always in a respectful manner. The following text provides a straightforward overview of our services.

Service Descriptions

1. Concierge Services

Our concierge services are designed to meet the unique needs of each client, providing personalized assistance to manage various aspects of daily life and special occasions. Whether you need help booking reservations, arranging personal shopping experiences, or coordinating special events, our concierge services ensure that every detail is handled with care and professionalism. This service is essential for clients who lead busy lives and seek to enhance their lifestyle with convenience and luxury.

- Booking reservations for restaurants, hotels, and events

- Arranging personal shopping experiences

- Coordinating special events and parties

- Providing travel and itinerary planning

- Managing household services

2. Close Protection Services

Algoz Group offers comprehensive close protection services to ensure the safety and security of high-profile individuals. In today's world, the need for personal security has never been greater, and our close protection services provide peace of mind by mitigating potential threats. Our team of highly trained professionals is equipped to handle a wide range of security challenges, from discreet surveillance to emergency response planning.

- Personal bodyguards: trained and experienced bodyguards to provide constant protection

- Secure transportation: safe and discreet transport arrangements

- Risk assessment and management: detailed threat analysis and risk management plans

- Event security: security measures for public and private events

- 24/7 monitoring and response: continuous monitoring and immediate response to threats

- Discreet surveillance: covert surveillance to identify and mitigate potential threats

- Emergency response planning: preparedness for immediate action in case of emergencies

- Investigation services: background checks and investigative services to preemptively identify risks

- Countersurveillance: techniques and operations to detect and mitigate surveillance by hostile entities

A Close Protection Operative (PPO) can perform multiple functions within a mission. The term "bodyguard" is often used colloquially but does not fully encompass the range of responsibilities handled by a PPO. In professional close protection terminology, the PPO, or Personal Protection Operative, is tasked with maintaining constant surveillance of the VIP, also known as the Principal. The PPO serves as the crucial link between the VIP and the external world, as well as the rest of the protection team.

For instance, if a VIP attends a party with two operatives, one will assume the role of the PPO, who remains in close proximity to the VIP at all times, ensuring their safety and responding to any immediate threats. The other operative, under the direction of the Team Leader or PPO, will carry out additional tasks as assigned, which may include managing security around the venue or monitoring other potential risks.

In scenarios where additional individuals, such as the VIP’s partner, arrive at the event, the situation may evolve. For example, if the VIP’s girlfriend joins the scene, she might require protection as well. In this case, the PPO may delegate one of the operatives to assume responsibility for the girlfriend’s security, thus making her a second VIP and the operative a PPO for this new Principal. This demonstrates the adaptable and complex nature of close protection, where roles and responsibilities are fluid and tailored to the specific needs of each situation.

3. Travel Services

We offer bespoke travel services to ensure a seamless and luxurious travel experience. Travelling can be stressful and time-consuming, but with Algoz Group's travel services, you can enjoy a hassle-free journey tailored to your specific needs. From private jet charters to exclusive hotel bookings, our team ensures that every aspect of your travel is meticulously planned and executed.

- Customized travel planning

- Private jet and yacht charters

- Exclusive hotel bookings

- VIP airport services

- Destination management

4. Luxury Services

Algoz Group provides a range of luxury services to enhance the lifestyle of our clients. Our luxury services cater to those who desire the finest things in life, from exclusive access to events and experiences to personal styling and grooming. These services are designed to offer unparalleled comfort and exclusivity, making everyday moments extraordinary.

- Luxury car rentals

- Exclusive access to events and experiences

- Personal styling and grooming

- Fine dining arrangements

- Private tours and excursions

5. Transport Services

Our transport services ensure safe, reliable, and comfortable transportation for our clients. Whether you need a chauffeur for a special event, an airport transfer, or secure transport for personal belongings and valuables, Algoz Group provides top-notch transport solutions. These services are crucial for clients who value punctuality, safety, and luxury in their travel arrangements.

- Chauffeur services

- Airport transfers

- Limousine services

- Secure transport for valuables

- Fleet management

6. Emergency and Crisis Management

Our Emergency and Crisis Management service prepares you for and supports you through unexpected events.

- 48-Hour Plans: Immediate response strategies including evacuation plans, security measures, and essential communication.

- Short and Long-Term Plans: Comprehensive planning for both immediate and extended crises, including off-grid and structural solutions.

- Stockpiling: Ensuring adequate food, water, and medical supplies for emergency situations.

- Medical Supplies and Training: Provision of essential medical supplies and training for effective first aid.

- Communication and Alternatives: Establishing communication channels and alternative solutions to ensure ongoing safety and operations.

- Extra: Under request we can organise long term planning and structural changes, including bunker. Permanent Emergency Consultancy and others.

General Procedures

Booking and Confirmation

1. Service Request: Clients can request services via our website, email, phone, or WhatsApp.

2. Pre-Consultation: A pre-consultation is free of charge. Full consultancy will be charged according to the required service. For example, a simple service such as the need for two operatives would cost around 50€ and will be included in the final price of the service. For a large operation that may require many days for planning, organisation, contacting, and hiring third-party providers, etc., it may cost 100€ per day that will be taken to complete the consultancy. Algoz Group will estimate the number of days necessary to complete that task. If this amount of days is exceeded, the client will not be charged for the extra days.

3. Documentation: The documents containing the General Terms and Conditions, Algoz Group Client Agreement, Disclosure Agreement and Policies, Payment Terms and Cancellation, and Requested Service Details will be sent by email prior to payment for the service. Once the documentation is signed, we proceed with the payment.

4. Consultation: A consultation is arranged to understand the client's needs and preferences.

5. Proposal: A detailed proposal is provided, including the scope of services, pricing, and terms.

6. Confirmation: Upon approval, a confirmation email and DocuSign agreement are sent to the client.

Service Execution

1. Preparation: Our team prepares all necessary arrangements to deliver the requested services.

2. Coordination: All services are coordinated by Algoz Group's professionals.

3. Delivery: Services are delivered as per the agreed plan, ensuring client satisfaction.

4. Monitoring: Continuous monitoring and adjustments are made to ensure optimal service delivery.

Client Responsibilities

1. Compliance: Clients must comply with Algoz Group’s policies and guidelines.

2. Disclosure: Clients must disclose any relevant information that could affect service delivery.

3. Behaviour: Clients must refrain from inappropriate, violent, or provocative behaviour.

4. Payments: All payments must be made according to the agreed terms.

Complaints and Appeals

1. Submission: Complaints or appeals can be submitted via email to services@algozgroup.com or mailed to our address.

2. Review: All submissions are reviewed by our management team.

3. Response: Clients receive a response within 10 business days.

4. Resolution: Efforts are made to resolve complaints and appeals to the client’s satisfaction.

Contact Information

For more information or to request services, please contact us at: services@algozgroup.com